Leverage AI-powered automation to transform personal and professional productivity through hands-on experience with cutting-edge tools like ChatGPT, Claude AI, and Crew AI. Learn to automate tasks, generate reports, enhance customer support, and implement enterprise-level AI solutions that drive efficiency and innovation. Build practical skills in designing multi-agent systems, creating AI-driven workflows, and measuring ROI from automation initiatives across diverse business contexts.
Next-Gen Workplace Automation with GenAI Specialization
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Next-Gen Workplace Automation with GenAI Specialization
Transform Productivity With AI-Powered Automation. Build intelligent systems that automate workflows and boost organizational efficiency.
Instructors: Julian Jenkins
Included with 
Get in-depth knowledge of a subject
4.5
(8 reviews)
Intermediate level
Recommended experience
1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Get in-depth knowledge of a subject
4.5
(8 reviews)
Intermediate level
Recommended experience
1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
What you'll learn
Design and implement AI-powered automation systems for personal and business productivity enhancement.
Deploy enterprise-grade generative AI solutions including ChatGPT, virtual assistants, and multi-agent frameworks.
Create automated workflows and reporting systems that optimize decision-making and operational efficiency.
Overview
Skills you'll gain
Tools you'll learn
What’s included
Shareable certificate
Add to your LinkedIn profile
Taught in English
Recently updated!
July 2025
14 practice exercises
Advance your subject-matter expertise
- Learn in-demand skills from university and industry experts
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Specialization - 8 course series
What you'll learn
Automate a task using Python. Discuss the impact in a group forum.
Identify automation opportunities through case studies and present solutions.
Evaluate real industry automation cases in online discussions.
Research AI-driven automation trends and engage in trend debates.
Skills you'll gain
Category: Automation
Category: Emerging Technologies
Category: Business Process Automation
Category: Self Service Technologies
Category: Process Optimization
Category: Digital Transformation
Category: Innovation
Category: Operational Efficiency
Category: Productivity Software
Category: Artificial Intelligence
What you'll learn
Evaluate the strategic benefits of ChatGPT and determine how to leverage it effectively within enterprise operations
Apply ChatGPT to enhance customer support, ensuring faster, more accurate, and empathetic responses
Create high-quality content using ChatGPT, ensuring it aligns with specific business goals
Analyze and interpret data using ChatGPT to generate actionable insights that inform strategic business decisions
Skills you'll gain
Category: Content Creation
Category: Data Analysis
Category: ChatGPT
Category: Customer Support
Category: Strategic Thinking
Category: Artificial Intelligence
Category: Generative AI
Category: Prompt Engineering
Category: OpenAI
Category: Automation
Category: Analytics
Category: Customer Service
Category: Customer experience improvement
Category: Data-Driven Decision-Making
Category: Business Intelligence
What you'll learn
Analyze the historical evolution of AI and Generative AI to promote critical thinking.
Differentiate between various generative AI models and identify their advantages across frameworks.
Construct strategies for implementing generative AI applications in business environments and determine the best models for specific contexts.
Illustrate the advantages and benefits of implementing generative AI in practical business environments.
Skills you'll gain
Category: Data-Driven Decision-Making
Category: Generative AI
Category: Content Creation
Category: Artificial Intelligence and Machine Learning (AI/ML)
Category: Innovation
Category: Financial Forecasting
Category: Business Ethics
Category: Digital Transformation
Category: Strategic Thinking
Category: Artificial Intelligence
Category: Analytical Skills
Category: Business Technologies
What you'll learn
Analyze and evaluate the benefits of virtual assistants and chatbots in enhancing personal productivity.
Explore and assess AI-powered virtual assistant and chatbot platforms for personal productivity enhancement.
Develop effective strategies for using virtual assistants and chatbots in daily tasks to maximize their potential.
Assess the improvements in time management and overall efficiency resulting from the usage of virtual assistants and chatbots.
Skills you'll gain
Category: ChatGPT
Category: Automation
Category: Natural Language Processing
Category: Time Management
Category: Prompt Engineering
Category: Personal Development
Category: Artificial Intelligence
Category: Productivity
Category: Self Service Technologies
Category: Generative AI
Category: Business Process Automation
What you'll learn
Analyze the core concepts and benefits of Crew AI in enhancing team productivity and workflow automation.
Design a multi-agent system using the Crew AI framework to address specific business challenges.
Implement Crew AI agents for work automation in various business contexts.
Evaluate the effectiveness of a Crew AI implementation in improving team efficiency and decision-making processes.
Skills you'll gain
Category: Generative AI Agents
Category: Artificial Intelligence
Category: Agentic systems
Category: Process Improvement
Category: Decision Making
Category: Business Workflow Analysis
Category: Market Research
Category: Productivity Software
Category: Solution Design
Category: Automation
Category: Content Development and Management
Category: Workflow Management
Category: Business Process Automation
Category: Team Management
Category: Team Performance Management
Category: Decision Support Systems
What you'll learn
Explain core concepts of generative AI and its transformative value in industries such as marketing, healthcare, and product design.
Evaluate and prioritize generative AI applications for specific business challenges.
Develop innovative GenAI business solutions, ensuring ethical use and measurable success through ROI and metrics.
Skills you'll gain
Category: Product Design
Category: Generative AI
Category: Automation
Category: Process Improvement
Category: Artificial Intelligence
Category: Customer experience improvement
Category: Business Solutions
Category: Data Ethics
Category: Operational Efficiency
Category: Business Process Automation
Category: Business Ethics
Category: Business Strategies
Category: Innovation
Category: Return On Investment
Category: Performance Measurement
What you'll learn
Create targeted marketing materials and promotional content by utilizing Claude AI.
Leverage Claude AI to effectively devise and execute successful product launch strategies.
Craft a compelling promo campaign with Claude AI that highlights specific products and services.
Skills you'll gain
Category: Prompt Engineering
Category: Marketing
Category: Promotional Strategies
Category: Drive Engagement
Category: ChatGPT
Category: Copywriting
Category: Target Audience
Category: Content Creation
Category: Generative AI
Category: Marketing Strategies
Category: Product Promotion
Category: Marketing Materials
What you'll learn
Master automated report generation with AI, and assess its real-world pros and cons.
Evaluate AI tools for report creation, and choose the best fit based on specific needs.
Learn to create tailored automated reports step-by-step with AI for efficient customization.
Assess how automated report generation enhances organizational efficiency, data accuracy, productivity, and decision-making.
Skills you'll gain
Category: Artificial Intelligence
Category: Generative AI
Category: Data Analysis
Category: Automation
Category: Operational Efficiency
Category: Business Reporting
Category: Digital Transformation
Category: Organizational Skills
Category: Report Writing
Category: Business Process Automation
Category: Data Integrity
Category: Performance Reporting
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