Understand the fundamentals and significance of Professional work ethics

Master ethical decision-making techniques, such as Potter Box and PLUS

Strengthen moral bravery and confidently navigate ethical problems

Learn the 3Rs of everyday ethics for improved professional behavior

Master fundamental principles and significance of emotional intelligence skills

Regulate your emotional responses and cultivate self-awareness

Incorporate social skills and empathy into workplace communication

Effectively resolve conflicts and establish robust relationships

Understand the core components and types of communication used in modern workplaces

Use body language, gestures, and virtual meeting etiquette to communicate with an impact

Overcome common communication barriers and develop active listening strategies

Enhance clarity and tone in written communication, including professional emails

Gain a comprehensive understanding of workplace stress and its causes

Manage high-pressure situations with calmness and clarity

Identify the early indicators of stress in yourself and others

Develop long-term resilience to maintain well-being

Learn the fundamentals of critical thinking and its significance

Utilize SWOT, Fishbone, and Pareto analysis to identify the underlying causes

Acquire the ability to define issues, collect data, and analyze situations effectively

Implement creative thinking strategies such as divergent thinking and the Six Hats

Understand workplace conflicts and the need for effective conflict management

Identify typical conflict triggers and learn how to avoid escalation

Utilize established conflict management models, such as Glasl's and Thomas-Kilmann's

Master communication and feedback skills to deal with disagreements calmly

Prepare effectively and use communication to gain a negotiation edge

Master negotiation types and their importance in the workplace

Apply win-win strategies and recognize psychological tactics

Negotiate confidently under pressure and with limited power