Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Authorization (Computing), Database Application, IT Service Management, System Configuration, Application Development, Automation, Content Management, Scripting

Skills you'll gain: Microsoft Azure, Cloud Services, Virtualization, Cloud Computing, Virtual Machines, Cloud Platforms, Cloud Storage, Cloud Infrastructure, Virtual Private Networks (VPN), Public Cloud, General Networking, Database Management Systems, Scalability

Skills you'll gain: Systems Administration, Cloud Infrastructure, IT Infrastructure, Lightweight Directory Access Protocols, Active Directory, Disaster Recovery, Server Administration, Data Storage Technologies, Cloud Computing, Servers, System Configuration, Technical Support and Services, Virtualization, User Accounts

Skills you'll gain: ServiceNow, IT Automation, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Automation, Self Service Technologies, Artificial Intelligence, Service Improvement, Operational Efficiency, Predictive Modeling, Incident Management, Change Management, Performance Analysis

Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Vendor Management, Hospitality, Hospitality Management, Vendor Relationship Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Social Media, Social Media Management, Performance Measurement, Digital Media Strategy, Content Creation, Search Engine Optimization, Personalized Service, Innovation, Business Process

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Incident Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, User Acceptance Testing (UAT), Automation

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Change Control, IT Management, Information Technology Architecture, Technical Management, Service Level, Security Management, Enterprise Architecture, Continuous Improvement Process, Service Improvement, Service Design, Agile Methodology, Governance, Risk Management Framework, Practice Management, Organizational Structure, Strategic Partnership

Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Collaborative Software, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Information Systems Security, Multi-Factor Authentication

Skills you'll gain: Microsoft Intune (Mobile Device Management Software), Endpoint Security, Microsoft Windows, Authentications, Application Deployment, Cyber Security Policies, Azure Active Directory, Group Policy, Enterprise Application Management, Identity and Access Management, Windows Servers, Enterprise Security, Mobile Security, System Configuration, Security Management, Microsoft Azure, User Provisioning, Android (Operating System), Patch Management, Desktop Support

Skills you'll gain: Enterprise Resource Planning, Business Systems Analysis, Systems Analysis, Requirements Analysis, Cybersecurity, Business Requirements, Business Systems, Cloud Computing, Cloud Services, IT Management, Change Management, Information Technology, Organizational Change, Technology Strategies, Process Flow Diagrams, System Implementation, User Requirements Documents, Data Modeling, Enterprise Architecture, Portfolio Management

Skills you'll gain: Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering, Help Desk Support, Network Support, IT Automation, Product Support, Data Ethics, Artificial Intelligence, Automation

Skills you'll gain: Service Level Agreement, Service Level, Performance Measurement, Vendor Contracts, Customer Service, Cloud Services, Business Relationship Management, Client Services, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Negotiation, Communication