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    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Preview
      Preview
      U

      Università Bocconi

      Management of Fashion and Luxury Companies

      Skills you'll gain: Annual Reports, Financial Statement Analysis, Retail Store Operations, Marketing Communications, Brand Management, Financial Analysis, Business Modeling, Branding, Digital Media Strategy, Business Management, Product Management, Business Strategy, Merchandising, Communication Strategies, Product Development, E-Commerce, Consumer Behaviour, Customer experience strategy (CX)

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.1K reviews

      Mixed · Course · 1 - 3 Months

    • K

      Knowledge Accelerators

      Customer Service Fundamentals

      Skills you'll gain: Service Level Agreement, Problem Solving, Customer Support, Customer Service, Technical Support, Resource Management, Interpersonal Communications, Verbal Communication Skills, Customer Relationship Building, Active Listening, Communication, Writing and Editing, Technical Communication, Process Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Google Cloud Certification: Cloud DevOps Engineer

      Skills you'll gain: Prompt Engineering, Kubernetes, Application Performance Management, Site Reliability Engineering, Cloud Infrastructure, Google Cloud Platform, Microservices, Identity and Access Management, Generative AI, Cloud Applications, Cloud Services, CI/CD, Cloud Computing, System Monitoring, Containerization, Cloud Security, Application Deployment, Culture Transformation, Event Monitoring, Service Level

      4.7
      Rating, 4.7 out of 5 stars
      ·
      54K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Analyze Data to Answer Questions

      Skills you'll gain: Data Validation, SQL, Spreadsheet Software, Data Analysis, Excel Formulas, Query Languages, Data Manipulation, Data Integration, Pivot Tables And Charts, Data Cleansing, Data Transformation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      12K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Retail Customer Service

      Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Active Listening, Interviewing Skills, Retail Sales, Cross Selling, Data Entry, Time Management, Professionalism, Customer Complaint Resolution, Customer Relationship Building, Upselling, Customer experience improvement, Company, Product, and Service Knowledge, Customer Inquiries, Customer Engagement, Retail Store Operations, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      331 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • A

      Alfaisal University | KLD

      خدمة العملاء | Customer Service

      Skills you'll gain: Customer Service, Customer Retention, Customer Relationship Building, Customer Complaint Resolution, Customer Relationship Management, Customer experience improvement, Customer Engagement, Company, Product, and Service Knowledge, Active Listening, Communication, Ethical Standards And Conduct

      4.8
      Rating, 4.8 out of 5 stars
      ·
      217 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Meta

      Introduction to Social Media Marketing

      Skills you'll gain: Target Audience, Customer experience strategy (CX), Social Media Marketing, Social Media Strategy, Social Media, Key Performance Indicators (KPIs), Marketing Channel, Goal Setting, Marketing Strategies, Marketing, Facebook, Instagram, Digital Marketing, Policy Development, LinkedIn

      4.8
      Rating, 4.8 out of 5 stars
      ·
      15K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      Imperial College London

      Mathematics for Machine Learning

      Skills you'll gain: Linear Algebra, Dimensionality Reduction, NumPy, Regression Analysis, Calculus, Probability & Statistics, Integral Calculus, Machine Learning Methods, Statistical Analysis, Statistics, Advanced Mathematics, Jupyter, Machine Learning Algorithms, Data Science, Mathematical Modeling, Applied Mathematics, Geometry, Artificial Neural Networks, Python Programming, Algorithms

      4.6
      Rating, 4.6 out of 5 stars
      ·
      15K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Improving Customer Retention

      Skills you'll gain: Customer Retention, Brand Loyalty, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Customer Service, Customer Engagement, Customer experience improvement, Customer Analysis, Customer Insights, Consumer Behaviour, Marketing Strategies

      4.6
      Rating, 4.6 out of 5 stars
      ·
      35 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Market Research and Consumer Behavior

      Skills you'll gain: Survey Creation, Consumer Behaviour, Market Research, Marketing, Research Design, Customer Insights, Market Analysis, Business Research, Experimentation, Target Market, Data Collection, Business Marketing, Business-To-Consumer, Data Analysis, Decision Making, Psychology

      4.4
      Rating, 4.4 out of 5 stars
      ·
      4.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Security in Google Cloud

      Skills you'll gain: Prompt Engineering, Cloud Infrastructure, Kubernetes, Google Cloud Platform, Authentications, Distributed Denial-Of-Service (DDoS) Attacks, Identity and Access Management, Cloud Security, Generative AI, Cloud Applications, Containerization, Cloud Services, Cloud Computing, Cloud Management, OAuth, Virtual Machines, Network Security, Threat Management, Application Security, Data Security

      4.7
      Rating, 4.7 out of 5 stars
      ·
      49K reviews

      Intermediate · Specialization · 3 - 6 Months

    • U

      University of California, Davis

      The Strategy of Content Marketing

      Skills you'll gain: Content Marketing, Content Strategy, Marketing Strategy and Techniques, Content Creation, Customer experience strategy (CX), Marketing Analytics, Target Audience, Copywriting, Multimedia, Branding, Video Production, Business Ethics, Storytelling, Writing

      4.5
      Rating, 4.5 out of 5 stars
      ·
      5.3K reviews

      Intermediate · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Management of Fashion and Luxury Companies: Università Bocconi
    • Customer Service Fundamentals: Knowledge Accelerators
    • Preparing for Google Cloud Certification: Cloud DevOps Engineer: Google Cloud
    • Analyze Data to Answer Questions: Google
    • CVS Health Retail Customer Service: CVS Health
    • خدمة العملاء | Customer Service: Alfaisal University | KLD
    • Introduction to Social Media Marketing: Meta
    • Mathematics for Machine Learning: Imperial College London
    • Improving Customer Retention: Coursera Instructor Network
    • Market Research and Consumer Behavior: IE Business School

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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