Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Call Center Experience, Prompt Engineering, Customer experience improvement, Customer Engagement, Customer Service, Workflow Management, Process Optimization, Self Service Technologies, Artificial Intelligence, Business Process Automation, Automation

Skills you'll gain: Google Workspace, Collaborative Software, Internal Communications, Productivity Software, Discussion Facilitation, Communication, File Management

Skills you'll gain: Intercultural Competence, Teamwork, Diversity and Inclusion, Cultural Diversity, Cultural Sensitivity, Team Building, Self-Awareness, Collaboration, Professional Development, Empathy, Adaptability, Conflict Management, Communication Strategies

Skills you'll gain: Negotiation, Emotional Intelligence, Team Management, Verbal Communication Skills, Team Building, Leadership, Communication, Project Management, Conflict Management, Interpersonal Communications, Non-Verbal Communication

Skills you'll gain: Microsoft Azure, Event-Driven Programming, Cloud Computing Architecture, Application Programming Interface (API), Application Deployment, Solution Architecture, Cloud Applications, Microservices, Cloud Computing, Software Architecture, Virtual Machines, Cloud Infrastructure, Enterprise Architecture, Serverless Computing, Network Architecture, API Design, Data Migration, Scalability, Containerization, Network Security

Skills you'll gain: Performance Appraisal, Constructive Feedback, Employee Performance Management, People Management, Conflict Management, Professionalism, Emotional Intelligence, Active Listening, Goal Setting

Skills you'll gain: Financial Statements, Financial Statement Analysis, Business Planning, Income Statement, Balance Sheet, Financial Analysis, Small Business Accounting, Financial Accounting, Profit and Loss (P&L) Management, Business Strategy, General Finance, Cash Flows, General Accounting, Business Analysis

Skills you'll gain: Digital Communications, Emerging Technologies, Digital Transformation, Communication, Safety and Security, Persona (User Experience), Cyber Governance, Digital Content, Technology Strategies, Law, Regulation, and Compliance, Interaction Design, Cybersecurity, Artificial Intelligence, Identity and Access Management, Competitive Intelligence, Cultural Diversity, Innovation, Augmented and Virtual Reality (AR/VR), Ethical Standards And Conduct

Skills you'll gain: Negotiation, Active Listening, Conflict Management, Business Communication, Goal Setting, Communication, Expectation Management, Emotional Intelligence

Skills you'll gain: Business Transformation, Leadership, Organizational Change, Innovation, Organizational Structure, Business Technologies, Organizational Strategy, Operational Efficiency, Business Economics, Communication Strategies, Data-Driven Decision-Making, Agile Methodology, Decision Making

Skills you'll gain: Canva (Software), Marketing Materials, Email Marketing, Marketing Design, Promotional Materials, Marketing, Advertising, Social Media Content, Graphic Design, Graphic and Visual Design

Skills you'll gain: Leadership Studies, Program Management, Stakeholder Management, Organizational Leadership, Digital Transformation, Team Leadership, Organizational Change, Stakeholder Communications, Visionary, People Management, Change Management, Project Management, Storytelling, Innovation, Emotional Intelligence, Lifelong Learning