• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience Strategy Cx
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "customer experience strategy (cx)"

    • Status: Free Trial
      Free Trial
      H

      HRCI

      HRCI Human Resource Associate

      Skills you'll gain: Talent Acquisition, Compensation and Benefits, Training Programs, Training and Development, Employee Relations, Compensation Strategy, Compensation Management, Occupational Safety and Health Administration (OSHA), Performance Appraisal, Compliance Training, Employee Training, Human Resources, Human Resources Management and Planning, Human Resource Policies, Regulatory Compliance, Compliance Management, Full Cycle Recruitment, Employee Onboarding, Recruitment, Performance Management

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2.7K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Create High-Fidelity Designs and Prototypes in Figma

      Skills you'll gain: Usability Testing, Figma (Design Software), Mockups, Graphic and Visual Design, Design Elements And Principles, User Experience Design, User Interface (UI) Design, Prototyping, UI Components, Typography, Color Theory, Animations

      4.8
      Rating, 4.8 out of 5 stars
      ·
      4.7K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California San Diego

      Drug Development Product Management

      Skills you'll gain: Clinical Trials, Pharmaceuticals, Clinical Research, Commercialization, Sales Strategy, Pharmacology, Intellectual Property, Strategic Partnership, Regulatory Affairs, Bioinformatics, Laboratory Research, New Business Development, Product Lifecycle Management, Market Dynamics, Business Development, Chemistry, Business Strategy, Portfolio Management, Health Care Procedure and Regulation, Marketing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      6.4K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Macquarie University

      Influencing: Storytelling, Change Management and Governance

      Skills you'll gain: Risk Management Framework, Influencing, Persuasive Communication, Storytelling, Conflict Management, Risk Management, Overcoming Objections, Governance Risk Management and Compliance, Rapport Building, Operational Risk, Negotiation, Change Management, Leadership, Governance, Organizational Change, Communication, Business Transformation, Interpersonal Communications, Mediation, Innovation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      4.4K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      I

      ISACA

      Auditing Generative AI: Strategy, Analysis & Risk Mitigation

      Skills you'll gain: Generative AI, Auditing, Risk Analysis, Internal Auditing, Artificial Intelligence, Risk Management Framework, Business Risk Management, Risk Mitigation, Data Ethics, Machine Learning Methods

      4.6
      Rating, 4.6 out of 5 stars
      ·
      27 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      University of Pennsylvania

      Viral Marketing and How to Craft Contagious Content

      Skills you'll gain: Consumer Behaviour, Content Marketing, Marketing Psychology, Social Media Marketing, Marketing Communications, Social Media, Marketing, Advertising, Persuasive Communication, Behavioral Economics, Storytelling

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.3K reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      AI For Business

      Skills you'll gain: AI Personalization, Machine Learning Methods, HR Tech, Data Ethics, Large Language Modeling, Personally Identifiable Information, Generative AI, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning Algorithms, Law, Regulation, and Compliance, Big Data, Data Governance, Applied Machine Learning, Machine Learning, Human Resources, Risk Modeling, Artificial Intelligence, Credit Risk, Customer Engagement, Analytics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.5K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Satisfaction Guaranteed: Develop Customer Loyalty Online

      Skills you'll gain: Loyalty Programs, Customer Retention, E-Commerce, Customer Relationship Management, Email Marketing, Presentations, Marketing Analytics, Customer experience improvement, Google Analytics, Product Improvement, Performance Analysis, Portfolio Management, Key Performance Indicators (KPIs)

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.5K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Put It to Work: Prepare for Cybersecurity Jobs

      Skills you'll gain: Incident Response, Stakeholder Communications, Computer Security Incident Management, Cybersecurity, Cyber Security Strategy, Dashboard, Security Awareness, Operational Risk, Threat Detection, Data Ethics, Artificial Intelligence, Professional Networking

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.6K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Customer-Centric IT Strategy

      Skills you'll gain: Design Thinking, IT Management, Prototyping, Customer experience strategy (CX), Business Process, Cybersecurity, Business Metrics, Performance Measurement, Business Strategy, Cost Benefit Analysis, Key Performance Indicators (KPIs), User Feedback, Artificial Intelligence

      4.6
      Rating, 4.6 out of 5 stars
      ·
      668 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      University of Pennsylvania

      An Introduction to American Law

      Skills you'll gain: Civil Procedures, Lawsuits, Civil Law, Litigation and Civil Justice, Personal Injury Law, Court Systems, Legal Proceedings, Commercial Laws, Case Law, Legal Strategy, Law, Regulation, and Compliance, Criminal Investigation and Forensics

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.2K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Fundamentals of UI/UX Design

      Skills you'll gain: User Experience Design, User Experience, Design Thinking, User Interface and User Experience (UI/UX) Design, Human Centered Design, Wireframing, Usability Testing, User Research, Prototyping

      4.7
      Rating, 4.7 out of 5 stars
      ·
      364 reviews

      Mixed · Course · 1 - 4 Weeks

    1…222324…557

    In summary, here are 10 of our most popular customer experience strategy (cx) courses

    • HRCI Human Resource Associate: HRCI
    • Create High-Fidelity Designs and Prototypes in Figma: Google
    • Drug Development Product Management: University of California San Diego
    • Influencing: Storytelling, Change Management and Governance: Macquarie University
    • Auditing Generative AI: Strategy, Analysis & Risk Mitigation: ISACA
    • Viral Marketing and How to Craft Contagious Content: University of Pennsylvania
    • AI For Business: University of Pennsylvania
    • Satisfaction Guaranteed: Develop Customer Loyalty Online: Google
    • Put It to Work: Prepare for Cybersecurity Jobs: Google
    • Customer-Centric IT Strategy: University of Virginia

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok