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    • Customer Insights

    Customer Insights Courses Online

    Explore customer insights methods for understanding consumer behavior. Learn to gather and analyze data to inform marketing and product development.

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    Explore the Customer Insights Course Catalog

    • C

      Coursera Project Network

      Make Continuous Improvements with Retrospective Maps in Miro

      Skills you'll gain: Sprint Retrospectives, Collaborative Software, Continuous Improvement Process, Stakeholder Engagement, Process Improvement, Project Documentation, Meeting Facilitation, Project Management, Agile Software Development

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      I

      IE Business School

      Interpreting the Statement of Cash Flows

      Skills you'll gain: Financial Statement Analysis, Financial Statements, Cash Flows, Financial Analysis, Financial Accounting, Business, General Finance

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Policy, Technology, and Carbon Free Cities

      Skills you'll gain: Public Works, Community Development, Environmental Policy, Policy Analysis, Environmental Issue, Public Policies, Energy and Utilities, Community Outreach, Governance, Emerging Technologies, Scalability, Technology Solutions, Innovation

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      Qualitative Research Methods: Capturing Rich Insights

      Skills you'll gain: Qualitative Research, Research Design, User Research, Surveys, Focus Group, Research Methodologies, Research, Business Research, Data Collection, Interviewing Skills, Healthcare Ethics, Analysis

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Data Viz Using Tableau & Presenting With Storytelling

      Skills you'll gain: Data Storytelling, Data Presentation, Data Visualization Software, Data Visualization, Tableau Software, Presentations, Interactive Data Visualization, Verbal Communication Skills, Data Analysis, Pivot Tables And Charts, Scatter Plots, Stakeholder Communications, Spatial Analysis, Trend Analysis

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Sales Proposals and Presentations

      Skills you'll gain: AI Personalization, Proposal Writing, Sales Presentations, Sales Strategy, Generative AI Agents, Storytelling, Presentations, Data Storytelling, Sales Process, Prompt Engineering, Personalized Service, Market Research, Data-Driven Decision-Making, Content Creation, Microsoft PowerPoint, Data Visualization

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      The Good, Bad, and Ugly of Marketing - Jagdish Sheth

      Skills you'll gain: Marketing Effectiveness, Marketing, Strategic Marketing, Stakeholder Management, Marketing Strategies, Business Marketing, Internal Communications, Corporate Sustainability, Value Propositions, Customer Insights, Consumer Behaviour, Customer Relationship Building

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Sprint Planning for Faster Agile Team Delivery

      Skills you'll gain: Backlogs, Sprint Planning, Prioritization, Scope Management, Agile Project Management, Agile Methodology, Scheduling, Capacity Management, Project Management, Workflow Management, User Story, Team Management, Timelines

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      B

      Board Infinity

      Key Enablers and Challenges in Implementing Industry 4.0

      Skills you'll gain: Organizational Change, Process Optimization, Process Improvement, Workforce Development, Change Management, Manufacturing Operations, Innovation, Workforce Planning, Technology Strategies, Data Security, Employee Training, Digital Transformation, Business Technologies, Internet Of Things, Supply Chain Management, Compliance Management, Cybersecurity, Infrastructure Architecture, Law, Regulation, and Compliance

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Marketing e o Consumidor no Ambiente Digital

      Skills you'll gain: Marketing Strategies, Digital Marketing, Marketing, Marketing Analytics, Key Performance Indicators (KPIs), Consumer Behaviour, E-Commerce, Performance Measurement, Customer Insights, Market Analysis

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      G

      Google Cloud

      Google Cloud Customer Care Fundamentals

      Skills you'll gain: Product Support, Google Cloud Platform, End User Training and Support, Technical Support, Cloud Services, Identity and Access Management, Service Level, Technical Communication, Issue Tracking, Data Cleansing, Incident Management

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Columbia University

      Pets, Politics and Pandemics

      Skills you'll gain: Systems Thinking, Social Justice, Social Sciences, Cognitive flexibility, Complex Problem Solving, Problem Solving, Policy Analysis, Persuasive Communication, Analytical Skills, Critical Thinking, Scientific Methods, Curiosity

      Beginner · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer insights courses

    • Make Continuous Improvements with Retrospective Maps in Miro: Coursera Project Network
    • Interpreting the Statement of Cash Flows: IE Business School
    • Policy, Technology, and Carbon Free Cities: University of Colorado Boulder
    • Qualitative Research Methods: Capturing Rich Insights: Coursera Instructor Network
    • Data Viz Using Tableau & Presenting With Storytelling: University of Pennsylvania
    • GenAI for Sales Proposals and Presentations: Coursera Instructor Network
    • The Good, Bad, and Ugly of Marketing - Jagdish Sheth: Kennesaw State University
    • Sprint Planning for Faster Agile Team Delivery: University of Maryland, College Park
    • Key Enablers and Challenges in Implementing Industry 4.0: Board Infinity
    • Marketing e o Consumidor no Ambiente Digital: Fundação Instituto de Administração

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