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Explore the Customer Service Course Catalog
- Status: Preview
Coursera Instructor Network
Skills you'll gain: Personalized Service, AI Personalization, Generative AI, Customer Service, Customer experience improvement, User Feedback, Business Workflow Analysis, Workflow Management, Customer Analysis, Customer Insights, Artificial Intelligence, Business Ethics, Natural Language Processing
- Status: Free Trial
CVS Health
Skills you'll gain: Retail Sales, Data Entry, Customer Inquiries, Customer Service, Team Oriented, Transaction Processing, Customer Data Management, E-Commerce, Order Management, Communication, Incident Management, Inventory Management System, Social Media, Time Management
- Status: NewStatus: Free Trial
Skills you'll gain: Prompt Engineering, Generative AI, Customer Support, Standard Operating Procedure, Customer Service, ChatGPT, Personalized Service, Artificial Intelligence, Large Language Modeling, Customer experience improvement, Business Process Automation, Technical Writing, Automation, Image Analysis, Content Creation, Virtual Environment, Natural Language Processing, Data-Driven Decision-Making, Business Ethics
- Status: Free Trial
Skills you'll gain: Desktop Support, Technical Support, Computer Hardware, Software Installation, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Architecture, Computer Networking, Microsoft Windows, Linux, Technical Communication, Virtual Machines
- Status: Free TrialStatus: AI skills
Skills you'll gain: Email Marketing, Social Media Marketing, Marketing Analytics, Search Engine Marketing, Social Media Strategy, Media Planning, Data Storytelling, Google Ads, Marketing Effectiveness, Social Media Campaigns, Search Engine Optimization, Loyalty Programs, E-Commerce, Online Advertising, Customer Retention, Marketing, Marketing Channel, Campaign Management, Interviewing Skills, Applicant Tracking Systems
- Status: Free Trial
University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, Prompt Engineering, Generative AI, AI Personalization, Customer Engagement, Customer experience improvement, Customer Service, Customer Support, Test Case, Workflow Management, Business Workflow Analysis, Performance Analysis, Performance Improvement
- Status: Free Trial
Skills you'll gain: Loyalty Programs, Customer Retention, Customer Service, E-Commerce, Customer Relationship Management, Email Marketing, Customer Insights, Web Analytics, Performance Analysis, Digital Marketing, Portfolio Management, Marketing Analytics
- Status: NewStatus: Preview
Coursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), Customer Engagement, Self Service Technologies, Customer Insights, Customer Data Management, Predictive Analytics, Artificial Intelligence, Return On Investment, Persona Development, Data-Driven Decision-Making, Generative AI
- Status: Free Trial
Skills you'll gain: Data Storytelling, Marketing Channel, Digital Marketing, E-Commerce, Performance Measurement, Data-Driven Decision-Making, Marketing, Marketing Strategies, Digital Advertising, Marketing Analytics, Customer Analysis, Search Engine Marketing, Content Marketing, Social Media Marketing, Search Engine Optimization, Email Marketing, Goal Setting
- Status: Free Trial
University of Pennsylvania
Skills you'll gain: Customer Analysis, Marketing Analytics, Customer Insights, Business Analytics, Data-Driven Decision-Making, Analytics, Predictive Analytics, Descriptive Analytics, Consumer Behaviour, Data Analysis, Advanced Analytics, Business Analysis, Revenue Management, Descriptive Statistics, Data Collection, Predictive Modeling, Regression Analysis, Process Improvement and Optimization, Correlation Analysis
- Status: Free Trial
Skills you'll gain: Technical Support, Desktop Support, Computer Hardware, Software Development Life Cycle, Cloud Computing Architecture, Computing Platforms, Cloud Computing, Cloud Security, Cloud Services, Cloud Infrastructure, Cybersecurity, System Support, Cloud Platforms, Help Desk Support, Hardware Troubleshooting, Data Storage, Interviewing Skills, Information Technology, Wireless Networks, Customer Service
- Status: Free Trial
Amazon Web Services
Skills you'll gain: Amazon CloudWatch, Amazon Web Services, AWS Identity and Access Management (IAM), Amazon DynamoDB, Amazon S3, Amazon Elastic Compute Cloud, Serverless Computing, Load Balancing, Cloud Computing Architecture, Cloud Solutions, Cloud Storage, Solution Architecture, Hybrid Cloud Computing, Scalability, User Accounts, Data Migration, Cloud Security, Cloud Infrastructure, Cloud Management, Cloud Computing
Customer Service learners also search
In summary, here are 10 of our most popular customer service courses
- GenAI for Customer Service Representatives: Coursera Instructor Network
- Retail Customer Service: CVS Health
- Generative AI for Customer Support: IBM
- Technical Support Fundamentals: Google
- Google Digital Marketing & E-commerce: Google
- Customer Service in the Age of Generative AI : University of Virginia Darden School Foundation
- Satisfaction Guaranteed: Develop Customer Loyalty Online: Google
- AI for Customer Experience with Chatbots and Analytics: Coursera Instructor Network
- Foundations of Digital Marketing and E-commerce: Google
- Customer Analytics: University of Pennsylvania