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Explore the Customer Journey Course Catalog
- Status: NewStatus: Preview
Coursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), Customer Engagement, Self Service Technologies, Customer Insights, Customer Data Management, Predictive Analytics, Artificial Intelligence, Return On Investment, Persona Development, Data-Driven Decision-Making, Generative AI
- Status: Free TrialStatus: AI skills
Microsoft
Skills you'll gain: Power BI, Datamaps, Microsoft Excel, Microsoft Power Platform, Data Analysis, Data Visualization, Data Collection, Business Intelligence, Data Integration, Data Pipelines, Application Deployment, Database Design, Data Manipulation, Data Security, Microsoft 365, Timelines, Business Modeling, Data Mapping, Business Analytics, SQL
- Status: Free Trial
Skills you'll gain: Dashboard, Data Visualization, Excel Formulas, Presentations, Interactive Data Visualization, Data Storytelling, Data Presentation, Microsoft PowerPoint, Data Visualization Software, Analytics, Customer Analysis, Business Analytics, Verbal Communication Skills, Data Analysis, Business Intelligence, Microsoft Excel, Data-Driven Decision-Making, Consulting, Data Modeling, Data Cleansing
- Status: NewStatus: Free Trial
Multiple educators
Skills you'll gain: Data-Driven Decision-Making, Artificial Intelligence, Large Language Modeling, Content Creation, Customer experience improvement, Technical Writing, Target Audience, Business Ethics, Image Analysis, Virtual Environment
- Status: Free Trial
Skills you'll gain: Agile Software Development, Agile Methodology, Agile Project Management, DevOps, Cloud Computing Architecture, Team Performance Management, Cloud Computing, Cloud Security, Cloud Services, Cloud Infrastructure, Agile Product Development, Infrastructure as Code (IaC), Continuous Delivery, Cloud-Native Computing, Sprint Planning, User Story, Test Driven Development (TDD), Public Cloud, Continuous Integration, Cloud Storage
- Status: Free Trial
Skills you'll gain: Web Scraping, Object Oriented Programming (OOP), Data Analysis, Python Programming, Pandas (Python Package), Data Collection, Data Structures, Data Manipulation, Programming Principles, NumPy, Application Programming Interface (API), Data Import/Export, File Management
- Status: Free Trial
University of Illinois Urbana-Champaign
Skills you'll gain: Data Storytelling, Marketing Analytics, Data Presentation, Customer Relationship Management, Digital Media Strategy, Marketing Communications, Search Engine Marketing, Digital Marketing, Analytics, Marketing Planning, Marketing, Web Analytics, Campaign Management, Business Analytics, Direct Marketing, User Experience, Digital Transformation, Data Analysis, Marketing Strategies, Data Visualization
- Status: Free Trial
Skills you'll gain: E-Commerce, Online Advertising, Order Fulfillment, Google Ads, Digital Advertising, Customer Engagement, Marketing, Advertising, Brand Strategy, Market Trend, Product Knowledge, Web Analytics, Process Optimization, Market Research, Target Audience
- Status: Free Trial
Skills you'll gain: Talent Acquisition, Compensation and Benefits, Training Programs, Training and Development, Employee Relations, Compensation Strategy, Compensation Management, Occupational Safety and Health Administration (OSHA), Performance Appraisal, Compliance Training, Employee Training, Human Resources, Human Resources Management and Planning, Human Resource Policies, Regulatory Compliance, Compliance Management, Full Cycle Recruitment, Employee Onboarding, Recruitment, Performance Management
- Status: Free Trial
Vanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, Innovation, Organizational Leadership, Leadership, Strategic Leadership, Artificial Intelligence, Data Ethics, Large Language Modeling, Leadership and Management, Culture Transformation, Human Machine Interfaces, Organizational Effectiveness, Organizational Change, Creativity, Risk Management Framework, Problem Solving, Risk Management, Application Development
- Status: Free Trial
CVS Health
Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication
Amazon Web Services
Skills you'll gain: Amazon CloudWatch, Infrastructure as Code (IaC), Amazon Web Services, Command-Line Interface, AWS CloudFormation, Software Architecture, AWS Identity and Access Management (IAM), Scripting, Network Troubleshooting, Amazon DynamoDB, Amazon S3, Amazon Elastic Compute Cloud, Bash (Scripting Language), Serverless Computing, Technical Support, Web Development, Cloud Computing, Information Technology, Customer Service, Software Development
In summary, here are 10 of our most popular customer journey courses
- AI for Customer Experience with Chatbots and Analytics:Â Coursera Instructor Network
- Microsoft Power BI Data Analyst:Â Microsoft
- Data Analysis and Presentation Skills: the PwC Approach:Â PwC
- Generative AI for Growth Marketing:Â IBM
- DevOps, Cloud, and Agile Foundations:Â IBM
- Python for Data Science, AI & Development:Â IBM
- Digital Marketing:Â University of Illinois Urbana-Champaign
- Make the Sale: Build, Launch, and Manage E-commerce Stores:Â Google
- HRCI Human Resource Associate:Â HRCI
- Generative AI Leadership & Strategy:Â Vanderbilt University