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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      L

      Ludwig-Maximilians-Universität München (LMU)

      Competitive Strategy and Organization Design

      Skills you'll gain: Mergers & Acquisitions, Customer Retention, Business Research, Business Strategy, Organizational Structure, Organizational Strategy, Peer Review, Strategic Thinking, Game Theory, Competitive Analysis, Strategic Partnership, Product Strategy, Report Writing, Business Consulting, Growth Strategies, Organizational Effectiveness, Strategic Decision-Making, Management Consulting, Analysis, Business Reporting

      4.7
      Rating, 4.7 out of 5 stars
      ·
      3.7K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      Next-Gen Workplace Automation with GenAI

      Skills you'll gain: Prompt Engineering, Productivity, Generative AI, ChatGPT, Automation, Workflow Management, Report Writing, Team Performance Management, Digital Transformation, Marketing Materials, Team Management, Generative AI Agents, Copywriting, Productivity Software, Return On Investment, Data Ethics, Innovation, Operational Efficiency, Performance Reporting, Customer Support

      4.4
      Rating, 4.4 out of 5 stars
      ·
      341 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Architecting with Google Compute Engine

      Skills you'll gain: Cloud Infrastructure, Identity and Access Management, Google Cloud Platform, Prompt Engineering, Kubernetes, Application Deployment, Cloud Storage, Containerization, Infrastructure As A Service (IaaS), Cloud Computing, CI/CD, Terraform, Cloud Computing Architecture, Cloud Security, Cloud Services, Load Balancing, Service Level Agreement, Infrastructure as Code (IaC), Microservices, Virtual Machines

      4.7
      Rating, 4.7 out of 5 stars
      ·
      58K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Pricing Strategy Optimization

      Skills you'll gain: Price Negotiation, Market Dynamics, Product Lifecycle Management, Revenue Management, Competitive Analysis, Target Market, Global Marketing, Market Share, Consumer Behaviour, Business Strategy, Product Strategy, Marketing Psychology, Marketing, Cost Accounting, Customer Insights, Customer Analysis, Value Propositions, Strategic Marketing, Economics, Demand Planning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      915 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      ChatGPT + Excel: AI-Enhanced Data Analysis & Insight

      Skills you'll gain: Data Storytelling, Prompt Engineering, Data Presentation, ChatGPT, Excel Macros, Excel Formulas, Data Synthesis, Microsoft Excel, Productivity, Data Visualization, Spreadsheet Software, Data Analysis, Generative AI, Artificial Intelligence, Pivot Tables And Charts, Data Cleansing, Large Language Modeling, Interactive Data Visualization, Data Integration, Productivity Software

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6.7K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      R

      Real Madrid Graduate School Universidad Europea

      Developing Effective Sports Marketing Strategies

      Skills you'll gain: Loyalty Programs, Marketing Analytics, Branding, Customer Engagement, Brand Management, Marketing, Marketing Strategy and Techniques, Digital Transformation, Social Media Strategy, Content Strategy, Strategic Partnership, Customer experience improvement, Customer Relationship Management, Personalized Service, Data Analysis, Technology Strategies, Innovation, Cross Platform Development, Artificial Intelligence, Ethical Standards And Conduct

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      S

      Starweaver

      Gen AI Sales Forecasting and Marketing Analysis

      Skills you'll gain: Data Ethics, Customer Analysis, Marketing Analytics, Generative AI, Artificial Intelligence, Sales Strategy, AI Personalization, Data Governance, Customer Insights, Marketing Strategies, ChatGPT, OpenAI, Marketing Effectiveness, Sales Enablement, Campaign Management, Forecasting, Automation, Analysis, Process Optimization, Visualization (Computer Graphics)

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      S

      SkillsBooster Academy

      Email Marketing: Boost Sales with High-Converting Campaigns

      Skills you'll gain: Email Marketing, Lead Generation, Customer Relationship Management (CRM) Software, Content Performance Analysis, Performance Metric, Sales Pipelines, Digital Marketing, Copywriting, Customer Support, Customer Engagement, Data Pipelines, Compliance Management, Revenue Cycle Management, Generative AI, Design and Product, Product Design, Law, Regulation, and Compliance, Artificial Intelligence, Design Elements And Principles, Statistics

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI for Project Managers

      Skills you'll gain: Prompt Engineering, Generative AI, ChatGPT, OpenAI, Project Management, Workflow Management, Large Language Modeling, Project Management Life Cycle, Team Building, Project Planning, Microsoft Copilot, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Project Documentation, Content Creation, Risk Management, Business Ethics, IBM Cloud, Machine Learning

      4.7
      Rating, 4.7 out of 5 stars
      ·
      8.5K reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      Prompt Engineering for Educators

      Skills you'll gain: Prompt Engineering, ChatGPT, Productivity, Creative Problem-Solving, Generative AI, AI Personalization, Data Synthesis, Image Analysis, Data Capture, Artificial Intelligence, Innovation, Brainstorming, OpenAI, Large Language Modeling, Game Design, Data Analysis, Organizational Skills, Education Software and Technology, Computer Vision, Data Storytelling

      4.8
      Rating, 4.8 out of 5 stars
      ·
      7.2K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      ChatGPT + Zapier: AI-Powered Email Mastery

      Skills you'll gain: Prompt Engineering, ChatGPT, Productivity, Calendar Management, Organizational Skills, Gmail, Generative AI, Artificial Intelligence, Large Language Modeling, HubSpot CRM, Business Process Automation, Email Marketing, Google Sheets, Workflow Management, Google Workspace, Data Integration, Automation, Creative Thinking, Ingenuity, Brainstorming

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6.6K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Strategic Sales Management

      Skills you'll gain: Sales Management, Sales Strategy, Customer Engagement, Sales Process, Sales Enablement, Sales Training, Sales, Business Planning, Conflict Management, Marketing, Marketing Planning, Strategic Marketing, Market Intelligence, B2B Sales, Competitive Intelligence, Marketing Effectiveness, Customer Relationship Building, Business Strategy, Customer Analysis, Business

      4.6
      Rating, 4.6 out of 5 stars
      ·
      511 reviews

      Intermediate · Specialization · 3 - 6 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Competitive Strategy and Organization Design: Ludwig-Maximilians-Universität München (LMU)
    • Next-Gen Workplace Automation with GenAI: Coursera Instructor Network
    • Architecting with Google Compute Engine: Google Cloud
    • Pricing Strategy Optimization: University of Virginia
    • ChatGPT + Excel: AI-Enhanced Data Analysis & Insight: Vanderbilt University
    • Developing Effective Sports Marketing Strategies: Real Madrid Graduate School Universidad Europea
    • Gen AI Sales Forecasting and Marketing Analysis: Starweaver
    • Email Marketing: Boost Sales with High-Converting Campaigns: SkillsBooster Academy
    • Generative AI for Project Managers: IBM
    • Prompt Engineering for Educators: Vanderbilt University

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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