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Results for "customer communications management"
Status: Free TrialUniversity of California, Irvine
Skills you'll gain: Corporate Communications, Internal Communications, Storytelling, Strategic Communication, Media Relations, Target Audience, Social Media, Business Communication, Public Relations, Crisis Management, Marketing Communications, Presentations, Media and Communications, Social Media Marketing, Diversity Equity and Inclusion Initiatives, Employee Retention, Employee Engagement, Drive Engagement, Communication, Diversity and Inclusion
Status: PreviewStarweaver
Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Retention, Loyalty Programs, Customer Analysis, Customer Relationship Building, Customer Success Management, Data-Driven Decision-Making, Marketing Strategies, Sales Management, Performance Measurement, Business Development, Performance Management
Status: NewStatus: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), Customer Engagement, Self Service Technologies, Customer Insights, Customer Data Management, Predictive Analytics, Artificial Intelligence, Return On Investment, Persona Development, Data-Driven Decision-Making, Generative AI
Status: Free TrialStatus: AI skillsSkills you'll gain: Project Closure, Agile Project Management, Project Management Life Cycle, Project Planning, Project Management, Project Controls, Milestones (Project Management), Communication Planning, Scope Management, Agile Methodology, Project Risk Management, Project Scoping, Sprint Retrospectives, Sprint Planning, Agile Product Development, Backlogs, Project Schedules, Project Performance, Interviewing Skills, Applicant Tracking Systems
Status: Free TrialColumbia University
Skills you'll gain: Construction Estimating, Project Schedules, Construction Management, Earned Value Management, Cost Estimation, Project Finance, Cost Management, Work Breakdown Structure, Construction Accounting, Environment Health And Safety, Building Information Modeling, Project Risk Management, Scheduling, Cost Control, Commercial Construction, Risk Management, Lean Methodologies, Business Transformation, Finance, Construction
Status: Free TrialCVS Health
Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Company, Product, and Service Knowledge, Communication, Applicant Tracking Systems
What brings you to Coursera today?
Status: Free TrialRutgers the State University of New Jersey
Skills you'll gain: Strategic Sourcing, Operations Management, Forecasting, Procurement, Transportation, Supply Chain, and Logistics, Demand Planning, Lean Six Sigma, Purchasing, Operational Efficiency, Supply Chain, Warehousing, Production Process, Logistics, Supply Chain Systems, Lean Methodologies, Quality Management, Inventory Management System, Warehouse Management, Six Sigma Methodology, Supply Chain Planning
Status: Free TrialStatus: AI skillsSkills you'll gain: Prompt Engineering, Generative AI, Product Management, New Product Development, Product Strategy, Financial Analysis, Product Roadmaps, Product Development, Product Planning, Generative AI Agents, Project Management Life Cycle, Innovation, Commercialization, Artificial Intelligence, Market Analysis, Stakeholder Management, Business Planning, Product Lifecycle Management, Product Improvement, Stakeholder Engagement
Status: Free TrialCVS Health
Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication
Status: Free TrialESSEC Business School
Skills you'll gain: Revenue Management, Forecasting, Hospitality Management, Hotel Operations, Budgeting, Asset Management, Data-Driven Decision-Making, Target Market, Market Share, Demand Generation, Hospitality, Online Advertising, Marketing Channel, Strategic Marketing, Demand Planning, Brand Strategy, Constructive Feedback, Operational Analysis, Direct Marketing, Integrated Marketing Communications
Status: Free TrialUniversity of Pennsylvania
Skills you'll gain: Active Listening, Communication, Communication Strategies, Productivity, Business Communication, Persuasive Communication, Interpersonal Communications, Strategic Communication, Goal Setting, Rapport Building, Trustworthiness, Cooperation, Non-Verbal Communication, Negotiation, Adaptability
Status: Free TrialSkills you'll gain: Project Management Life Cycle, Project Management, Organizational Change, Change Management, Project Scoping, Leadership and Management, Organizational Structure, Project Planning, Project Closure, Agile Methodology, Waterfall Methodology, Communication Planning, Strategic Thinking, Decision Making
In summary, here are 10 of our most popular customer communications management courses
- Corporate Communications:Â University of California, Irvine
- Customer Relationship Management:Â Starweaver
- AI for Customer Experience with Chatbots and Analytics:Â Coursera Instructor Network
- Google Project Management::Â Google
- Construction Management:Â Columbia University
- CVS Health Call Center Customer Service:Â CVS Health
- Supply Chain Management:Â Rutgers the State University of New Jersey
- IBM AI Product Manager:Â IBM
- Introduction to Customer Service:Â CVS Health
- Hotel Management: Distribution, Revenue and Demand Management:Â ESSEC Business School
