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Results for "customer advocacy"
Status: PreviewStarweaver
Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Business Relationship Management, Data-Driven Decision-Making, Customer Success Management, Marketing Analytics, Business Analytics, Target Market, Marketing Strategies, Sales Management, Performance Measurement, Performance Management, Business Development
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer Retention, Brand Loyalty, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Customer Service, Customer Engagement, Customer experience improvement, Customer Analysis, Customer Insights, Consumer Behaviour, Marketing Strategies
Status: NewStatus: Free TrialUniversity of Colorado Boulder
Skills you'll gain: Corporate Sustainability, Brand Marketing, Marketing Communications, Environmental Social And Corporate Governance (ESG), Advertising, Environmental Regulations, Strategic Communication, Emerging Technologies, Market Opportunities, Digital Marketing, Social Media, Regulatory Compliance, Engineering Management
Status: NewStatus: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), Customer Engagement, Self Service Technologies, Customer Insights, Customer Data Management, Predictive Analytics, Artificial Intelligence, Return On Investment, Persona Development, Data-Driven Decision-Making, Generative AI
Status: Free TrialCVS Health
Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Applicant Tracking Systems
Status: Free TrialCVS Health
Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication
What brings you to Coursera today?
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), User Feedback, Customer Engagement, Customer Insights, Customer Analysis, Continuous Improvement Process, Focus Group, Data-Driven Decision-Making
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Support, Customer Service, Technical Support, Resource Management, Interpersonal Communications, Verbal Communication Skills, Customer Relationship Building, Active Listening, Communication, Writing and Editing, Technical Communication, Process Management
Status: Free TrialSkills you'll gain: Product Management, New Product Development, Agile Software Development, Product Lifecycle Management, Agile Methodology, Agile Project Management, Product Strategy, Financial Analysis, Product Roadmaps, Product Development, Product Planning, Sprint Planning, Usability Testing, Project Management Life Cycle, Innovation, User Story, Market Analysis, Stakeholder Management, Business Planning, Leadership
Status: Free TrialStatus: AI skillsSkills you'll gain: Email Marketing, Social Media Marketing, Marketing Analytics, Search Engine Marketing, Social Media Strategy, Media Planning, Data Storytelling, Google Ads, Marketing Effectiveness, Social Media Campaigns, Search Engine Optimization, Loyalty Programs, E-Commerce, Online Advertising, Customer Retention, Marketing, Marketing Channel, Campaign Management, Interviewing Skills, Applicant Tracking Systems
Status: Free TrialUniversity of Pennsylvania
Skills you'll gain: Customer Analysis, Marketing Analytics, Customer Insights, Business Analytics, Data-Driven Decision-Making, Analytics, Predictive Analytics, Descriptive Analytics, Consumer Behaviour, Data Analysis, Advanced Analytics, Business Analysis, Revenue Management, Descriptive Statistics, Data Collection, Predictive Modeling, Regression Analysis, Process Improvement and Optimization, Correlation Analysis
Status: Free TrialSkills you'll gain: Prompt Engineering, Microsoft PowerPoint, Microsoft Power Platform, Microsoft Copilot, Microsoft Power Automate/Flow, Microsoft Word, Microsoft Excel, Power BI, Microsoft 365, Spreadsheet Software, Collaborative Software, Excel Formulas, Data Visualization, Presentations, Data Integration, Dashboard, Business Intelligence, Microsoft Azure, Business Process Automation, Data Analysis
In summary, here are 10 of our most popular customer advocacy courses
- Customer Relationship Management:Â Starweaver
- Improving Customer Retention:Â Coursera Instructor Network
- Sustainable Marketing and Consumer Trends:Â University of Colorado Boulder
- AI for Customer Experience with Chatbots and Analytics:Â Coursera Instructor Network
- CVS Health Call Center Customer Service:Â CVS Health
- Introduction to Customer Service:Â CVS Health
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Customer Service Fundamentals:Â Knowledge Accelerators
- IBM Product Manager:Â IBM
- Google Digital Marketing & E-commerce:Â Google
