• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • U

      University of Illinois Urbana-Champaign

      Customer Insights: Quantitative Techniques

      Skills you'll gain: New Product Development, Product Development, Design Thinking, Market Research, Quantitative Research, Product Management, Customer Insights, Consumer Behaviour, Market Analysis, Target Market, Forecasting, Innovation, Needs Assessment, Analysis, Data Collection, Technology Solutions

      3.7
      Rating, 3.7 out of 5 stars
      ·
      32 reviews

      Mixed · Course · 1 - 3 Months

    • D

      Duke University

      Practical Python: Start Your Programming Journey

      Skills you'll gain: Program Development, Debugging, Python Programming, Computer Programming, Pseudocode, Game Design, Interactive Design, Design and Product, Algorithms, Computer Science

      Beginner · Course · 1 - 4 Weeks

    • S

      Samsung

      Samsung Customer Care Essentials

      Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Android (Operating System), Customer Communications Management, Product Knowledge, Active Listening, Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Your Associate Cloud Engineer Journey

      Skills you'll gain: Cloud Engineering, Cloud Computing, Identity and Access Management, Google Cloud Platform, Cloud Infrastructure, Cloud Solutions, Cloud Security, Cloud Storage, Network Monitoring

      4.7
      Rating, 4.7 out of 5 stars
      ·
      3.1K reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for your Professional Cloud Architect Journey

      Skills you'll gain: Cloud Computing Architecture, Process Analysis, Cloud Services, Cloud Infrastructure, Cloud Solutions, Solution Architecture, Process Optimization, Google Cloud Platform, Cloud Computing, Configuration Management, Cloud Security, Network Infrastructure, Key Performance Indicators (KPIs), Business Requirements

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.4K reviews

      Advanced · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      The Journey to Diversity, Inclusion and Belonging

      Skills you'll gain: Diversity Equity and Inclusion Initiatives, Diversity and Inclusion, Diversity Awareness, Cognitive flexibility, Disabilities, Diversity Programs, Cultural Diversity, Intercultural Competence, Social Justice, Culture, Innovation, Human Resource Policies, Safety Culture, Empathy, People Management, Organizational Effectiveness, Employee Engagement, Organizational Change, Discussion Facilitation, Team Management

      4.4
      Rating, 4.4 out of 5 stars
      ·
      41 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for your Professional Data Engineer Journey

      Skills you'll gain: Data Maintenance, Google Cloud Platform, Data Pipelines, Data Storage, Data Analysis, Data Processing, Data Infrastructure, Data Management, Data Migration, Data Warehousing, Data Integration, Automation, Data Security

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1K reviews

      Advanced · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Customer Value in Pricing Strategy

      Skills you'll gain: Revenue Management, Global Marketing, Consumer Behaviour, Marketing Psychology, Customer Insights, Customer Analysis, Value Propositions, Market Dynamics, Customer Demand Planning, Market Research, Behavioral Economics, Competitive Analysis, Decision Making, Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      370 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Akamai Technologies, Inc.

      Akamai Customer Consulting and Support

      Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, User Accounts, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      291 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Preview
      Preview
      G

      Google Cloud

      Preparing for Professional Data Engineer Journey - Português

      Skills you'll gain: Data Pipelines, Data Processing, Google Cloud Platform, Data Warehousing, Data Maintenance, Data Storage, Extract, Transform, Load, Cloud Engineering, Data Infrastructure, Data Analysis, Data Architecture, Automation, Data Security

      Advanced · Course · 1 - 3 Months

    • Status: Preview
      Preview
      G

      Google Cloud

      Preparing for Professional Data Engineer Journey - Español

      Skills you'll gain: Data Pipelines, Google Cloud Platform, Data Processing, Data Storage, Data Infrastructure, Data Architecture, Data Warehousing, Data Migration, Data Analysis, Data Transformation, Data Management, Automation, Data Security

      Advanced · Course · 1 - 3 Months

    • G

      Google Cloud

      Preparing for Your Cloud Architect Journey - Español

      Skills you'll gain: Cloud Security, Cloud Computing Architecture, Network Planning And Design, Cloud Infrastructure, Google Cloud Platform, Cloud Solutions, Solution Architecture, System Configuration, Cloud Computing, Process Analysis, IT Infrastructure, Infrastructure Architecture, Data Infrastructure, Process Optimization, Cloud Management, Solution Design, Key Performance Indicators (KPIs), Cost Reduction, Business Requirements, Resource Utilization

      Advanced · Course · 1 - 3 Months

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…111213…233

    In summary, here are 10 of our most popular customer journey courses

    • Customer Insights: Quantitative Techniques: University of Illinois Urbana-Champaign
    • Practical Python: Start Your Programming Journey : Duke University
    • Samsung Customer Care Essentials: Samsung
    • Preparing for Your Associate Cloud Engineer Journey: Google Cloud
    • Preparing for your Professional Cloud Architect Journey: Google Cloud
    • The Journey to Diversity, Inclusion and Belonging: IE Business School
    • Preparing for your Professional Data Engineer Journey: Google Cloud
    • Customer Value in Pricing Strategy: University of Virginia
    • Akamai Customer Consulting and Support: Akamai Technologies, Inc.
    • Preparing for Professional Data Engineer Journey - Português: Google Cloud

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok