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Results for "customer experience improvement"
Status: Free TrialIE Business School
Skills you'll gain: Customer experience strategy (CX), Customer experience improvement, Consumer Behaviour, Branding, Employee Engagement, Business Ethics, Customer Insights, Brand Management, Brand Strategy, User Experience, Experience Design, Business Risk Management, Leadership
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), User Feedback, Customer Engagement, Customer Insights, Customer Analysis, Continuous Improvement Process, Focus Group, Data-Driven Decision-Making
Status: PreviewStarweaver
Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Business Relationship Management, Data-Driven Decision-Making, Customer Success Management, Marketing Analytics, Business Analytics, Target Market, Marketing Strategies, Sales Management, Performance Measurement, Performance Management, Business Development
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer Retention, Brand Loyalty, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Customer Service, Customer Engagement, Customer experience improvement, Customer Analysis, Customer Insights, Consumer Behaviour, Marketing Strategies
Status: Free TrialUniversity of Pennsylvania
Skills you'll gain: Customer Analysis, Marketing Analytics, Customer Insights, Business Analytics, Data-Driven Decision-Making, Analytics, Predictive Analytics, Descriptive Analytics, Consumer Behaviour, Data Analysis, Advanced Analytics, Business Analysis, Revenue Management, Descriptive Statistics, Data Collection, Predictive Modeling, Regression Analysis, Process Improvement and Optimization, Correlation Analysis
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Support, Customer Service, Technical Support, Resource Management, Interpersonal Communications, Verbal Communication Skills, Customer Relationship Building, Active Listening, Communication, Writing and Editing, Technical Communication, Process Management
What brings you to Coursera today?
Status: Free TrialUniversity of Michigan
Skills you'll gain: Sampling (Statistics), Usability Testing, Surveys, User Research, UI/UX Research, Qualitative Research, User Experience Design, Design Research, Survey Creation, User Experience, Prototyping, Usability, Interviewing Skills, User Centered Design, Wireframing, A/B Testing, Design Thinking, Persona (User Experience), User Feedback, Design Strategies
Status: Free TrialUniversity at Buffalo
Skills you'll gain: Performance Improvement, Process Mapping, Process Improvement, Business Process, Performance Measurement, Operational Analysis, Data-Driven Decision-Making, Data Strategy, Business Priorities, Data Collection, Organizational Strategy, Gap Analysis, Internet Of Things, Root Cause Analysis, Data Integrity, Data Quality
Status: Free TrialCVS Health
Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication
Status: PreviewCoursera Instructor Network
Skills you'll gain: AI Personalization, Customer Success Management, Generative AI Agents, Customer Engagement, Data Ethics, Customer experience improvement, Customer Data Management, Customer experience strategy (CX), Customer Service, Customer Support, Self Service Technologies, Business Process Automation, Automation
Status: Free TrialSkills you'll gain: UI/UX Research, User Experience Design, Sprint Retrospectives, Cross Platform Development, Usability, User Centered Design, Human Centered Design, Web Content Accessibility Guidelines, Design Thinking, Wireframing, Prototyping, Sprint Planning
Status: PreviewGeorgia Institute of Technology
Skills you'll gain: User Experience Design, Usability, User Centered Design, Interaction Design, Prototyping, Human Centered Design, Design, User Interface (UI) Design, Usability Testing, Requirements Analysis, User Research
In summary, here are 10 of our most popular customer experience improvement courses
- Branding and Customer Experience:Â IE Business School
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- Customer Relationship Management:Â Starweaver
- Improving Customer Retention:Â Coursera Instructor Network
- Customer Analytics:Â University of Pennsylvania
- Customer Service Fundamentals:Â Knowledge Accelerators
- User Experience Research and Design:Â University of Michigan
- Data-Driven Process Improvement:Â University at Buffalo
- Introduction to Customer Service:Â CVS Health
- GenerativeAI for Customer Success:Â Coursera Instructor Network
