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Results for "customer complaint resolution"
Status: NewStatus: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), Customer Engagement, Self Service Technologies, Customer Insights, Customer Data Management, Predictive Analytics, Artificial Intelligence, Return On Investment, Persona Development, Data-Driven Decision-Making, Generative AI
Status: Free TrialESSEC Business School
Skills you'll gain: Mediation, Negotiation, Verbal Communication Skills, Active Listening, Diplomacy, Conflict Management, Stakeholder Engagement, Leadership, Cultural Sensitivity, Communication, Cultural Diversity, Interpersonal Communications, Peer Review, Cultural Responsiveness, Intercultural Competence, Labor Relations, International Relations, Analysis, Non-Verbal Communication, Planning
Status: Free TrialUniversity of California, Irvine
Skills you'll gain: Active Listening, Conflict Management, Peer Review, Intercultural Competence, Social Skills, Mediation, Cultural Sensitivity, Cultural Diversity, Communication Strategies, Collaboration, Interpersonal Communications, Relationship Management, Diversity Awareness, Cooperation, Negotiation, Employee Engagement, Teamwork, Recognizing Others, Assertiveness, Communication
Status: Free TrialCVS Health
Skills you'll gain: Customer Service, Greeting Customers, Active Listening, Time Management, Customer Complaint Resolution, Organizational Skills, Problem Solving, Prioritization, Empathy, Root Cause Analysis, Communication, Non-Verbal Communication
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Support, Customer Service, Technical Support, Resource Management, Interpersonal Communications, Verbal Communication Skills, Customer Relationship Building, Active Listening, Communication, Writing and Editing, Technical Communication, Process Management
Status: Free TrialCVS Health
Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Applicant Tracking Systems
What brings you to Coursera today?
Status: Free TrialUniversity of California, Irvine
Skills you'll gain: Active Listening, Conflict Management, Social Skills, Mediation, Collaboration, Interpersonal Communications, Recognizing Others, Communication, Planning
Status: Free TrialStatus: AI skillsMicrosoft
Skills you'll gain: Power BI, Datamaps, Microsoft Excel, Microsoft Power Platform, Data Analysis, Data Visualization, Data Collection, Business Intelligence, Data Integration, Data Pipelines, Application Deployment, Database Design, Data Manipulation, Data Security, Microsoft 365, Timelines, Business Modeling, Data Mapping, Business Analytics, SQL
Status: PreviewStarweaver
Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Business Relationship Management, Data-Driven Decision-Making, Customer Success Management, Marketing Analytics, Business Analytics, Target Market, Marketing Strategies, Sales Management, Performance Measurement, Performance Management, Business Development
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), User Feedback, Customer Engagement, Customer Insights, Customer Analysis, Continuous Improvement Process, Focus Group, Data-Driven Decision-Making
Status: Free TrialSkills you'll gain: Product Management, New Product Development, Agile Software Development, Product Lifecycle Management, Agile Methodology, Agile Project Management, Product Strategy, Financial Analysis, Product Roadmaps, Product Development, Product Planning, Sprint Planning, Usability Testing, Project Management Life Cycle, Innovation, User Story, Market Analysis, Stakeholder Management, Business Planning, Leadership
Status: Free TrialSkills you'll gain: Digital Transformation, Customer Engagement, Customer Insights, Enterprise Resource Planning, SAP Applications, Cybersecurity, Solution Design, Business Transformation, Cloud Computing, Consulting, Verification And Validation, System Design and Implementation, Project Management, Cloud Platforms, Systems Architecture, Technical Design, Cloud Services, Test Planning, Technical Consulting, Cloud Solutions
In summary, here are 10 of our most popular customer complaint resolution courses
- AI for Customer Experience with Chatbots and Analytics:Â Coursera Instructor Network
- Negotiation, Mediation and Conflict Resolution:Â ESSEC Business School
- Conflict Management:Â University of California, Irvine
- Introduction to Customer Service:Â CVS Health
- Customer Service Fundamentals:Â Knowledge Accelerators
- CVS Health Call Center Customer Service:Â CVS Health
- Conflict Resolution Skills:Â University of California, Irvine
- Microsoft Power BI Data Analyst:Â Microsoft
- Customer Relationship Management:Â Starweaver
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
