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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      InteligĂȘncia Artificial Aplicada ao CRM

      Skills you'll gain: Customer Relationship Management, Customer Data Management, Big Data, Data Mining, Data-Driven Decision-Making, Predictive Analytics, Data Visualization, Sales Management, Customer Engagement, Data Visualization Software, Data Modeling, R Programming, Customer Insights, Advanced Analytics, Customer experience strategy (CX), Data Science, Data Analysis, Data Manipulation, Artificial Intelligence, Data Structures

      4.4
      Rating, 4.4 out of 5 stars
      ·
      94 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Salesforce Fundamentals

      Skills you'll gain: Salesforce, Data Quality, Data Modeling, Data Integration, Business Process Automation, Email Marketing, Data Security, Data Cleansing, Data Management, Process Design, User Accounts, Customer Relationship Management (CRM) Software, Customer Engagement, Dashboard, Customer Relationship Management, Business Reporting, Administration, Automation, Role-Based Access Control (RBAC), Stakeholder Engagement

      4.3
      Rating, 4.3 out of 5 stars
      ·
      257 reviews

      Beginner · Specialization · 1 - 3 Months

    • C

      Coursera Instructor Network

      Salesforce Design Mastery: CRM Customization

      Skills you'll gain: Salesforce, Salesforce Development, Force.com, Customer Relationship Management, Data Security, Secure Coding, Automation

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      Sales Training for High Performing Teams

      Skills you'll gain: Closing (Sales), Booking (Sales), Overcoming Objections, Sales Management, Sales Training, Prospecting and Qualification, Inside Sales, Sales Enablement, Sales Process, Sales Prospecting, HubSpot CRM, Lead Generation, Consultative Selling, Consumer Behaviour, Management Training And Development, Sales, Target Market, Service Level Agreement, Employee Training, Sales Strategy

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.2K reviews

      Beginner · Specialization · 1 - 3 Months

    • C

      Coursera Instructor Network

      How to Generate and Maintain a Healthy Sales Pipeline

      Skills you'll gain: Sales Pipelines, Customer Relationship Management (CRM) Software, Lead Generation, Sales Process, Sales Management, Customer Retention, Sales Strategy, Prospecting and Qualification, Process Optimization, Customer Engagement

      4.7
      Rating, 4.7 out of 5 stars
      ·
      32 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Microsoft Copilot: Your Everyday AI Companion

      Skills you'll gain: Prompt Engineering, Microsoft Copilot, Regulation and Legal Compliance, Data Ethics, Generative AI, Data Governance, Customer Relationship Management (CRM) Software, Marketing Automation, Microsoft 365, Customer experience improvement, Compliance Training, Business Process Automation, Workflow Management, Compliance Management, Self Service Technologies, Sales Process, Sales Strategy, Microsoft Teams, Customer Service, Information Privacy

      4.4
      Rating, 4.4 out of 5 stars
      ·
      58 reviews

      Beginner · Specialization · 1 - 3 Months

    • A

      Amazon Web Services

      AWS Cloud Support Associate

      Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Linux Commands, Cloud Computing, Linux, Amazon S3, Scalability, Technical Support, Web Applications

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6.4K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • C

      Coursera Instructor Network

      Voice of the Customer (VoC): Enhancing Experiences

      Skills you'll gain: Customer Engagement, Customer Insights, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group, Team Oriented, Social Media

      4.8
      Rating, 4.8 out of 5 stars
      ·
      117 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Think Outside the Inbox: Email Marketing

      Skills you'll gain: Email Marketing, Campaign Management, Marketing Automation, Personally Identifiable Information, Newsletters, Content Marketing, Digital Marketing, Copywriting, Marketing Strategy and Techniques, HubSpot CRM, Customer Data Management, Promotional Strategies, Key Performance Indicators (KPIs), Performance Analysis, Customer Retention

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2.7K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      Illinois Tech

      Marketing Strategy

      Skills you'll gain: Global Marketing, Brand Management, Marketing, Strategic Marketing, Branding, Customer Relationship Management, Marketing Strategy and Techniques, Digital Marketing, Marketing Communications, Marketing Channel, Business Ethics, Market Research, Value Propositions, Consumer Behaviour, Corporate Sustainability, Innovation

      Build toward a degree

      4.9
      Rating, 4.9 out of 5 stars
      ·
      82 reviews

      Beginner · Course · 1 - 3 Months

    • U

      University of Virginia

      Artificial Intelligence in Marketing

      Skills you'll gain: Marketing Strategies, Digital Transformation, Marketing, Marketing Analytics, Data-Driven Decision-Making, Artificial Intelligence, Algorithms, Business Strategy, Competitive Analysis, Network Analysis, Customer experience improvement, Machine Learning

      4.6
      Rating, 4.6 out of 5 stars
      ·
      293 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Satisfaction Guaranteed: Develop Customer Loyalty Online

      Skills you'll gain: Customer Relationship Management, Loyalty Programs, E-Commerce, Web Analytics, Customer Retention, Google Analytics, AI Personalization, Marketing Analytics, Customer Insights, Digital Marketing, Professional Networking, Interviewing Skills, Business Metrics

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.3K reviews

      Beginner · Course · 1 - 4 Weeks

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23

    In summary, here are 10 of our most popular crm courses

    • InteligĂȘncia Artificial Aplicada ao CRM: Fundação Instituto de Administração
    • Salesforce Fundamentals: University of California, Irvine
    • Salesforce Design Mastery: CRM Customization: Coursera Instructor Network
    • Sales Training for High Performing Teams: HubSpot Academy
    • How to Generate and Maintain a Healthy Sales Pipeline: Coursera Instructor Network
    • Microsoft Copilot: Your Everyday AI Companion: Microsoft
    • AWS Cloud Support Associate: Amazon Web Services
    • Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
    • Think Outside the Inbox: Email Marketing: Google
    • Marketing Strategy: Illinois Tech

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